Old and trusted programmable logic controllers (PLCs) do not have to become obsolete due to a lack of technical support. SupportPoint delivers a network of PLC experts to maintain, fix, and update long-standing equipment from most manufacturers.
Image: SupportPoints / Twitter
Well-established companies often rely on equipment that has been in place for many years. So, what happens when a PLC malfunctions? In all likelihood, the PLC manufacturer no longer provides technical support for ageing equipment.
What if the equipment has been a cornerstone of a company's manufacturing process, and the entire production team would like it to continue that way? This is a problem many production teams face. To respond to this global need, a Dutch company, SupportPoint, has created a platform to match PLC problems with experts who can solve them.
With an international network of 2.500, PLC-experts SupportPoint provides the knowledge and know-how to maintain, fix, and update any PLC system. Ageing equipment doesn’t have to become obsolete.
In fact, with adequate support, these trusted pieces of equipment can continue to be an integral part of any manufacturing process. Clients can post a technical issue for PLC experts to respond to, or search for an expert in their area of need.
In some instances, the expert can fix the problem remotely. In other cases, local PLC support technicians are available to step in. Live chat support is also available on the SupportPoint website.
Having studied this issue at length, the brains behind SupportPoint know that speed is of the essence. In many cases, the correct PLC support is unavailable, or slow-to-respond, which can lead to lengthy and costly lapses in production. With that in mind, SupportPoint delivers 24/7 PLC assistance from fully accredited and rated technicians.
Signing up is free as the SupportPoint fee is built into the technician’s job charge.
The people behind SupportPoint have responded to the global shortage of PLC experts by creating a platform where companies find technical support for ageing equipment in the shortest period of time. This allows manufacturers to lengthen the life of trusted systems while also ensuring continuous production cycles. The knowledge and expertise available on SupportPoint is a commodity, and thanks to a worldwide network of experts, support is available 24/7 everywhere.
Peter Goeijenbier, SupportPoints' founder, said: "Whether it’s about outages or software modifications, outdated or more recent systems, we offer fast and efficient support. Every moment, every day."
"The future can be disruptive: prepare for it, find ways to get around it!"
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