Transcom and Creative Virtual partnered on virtual intelligence solutions and chatbots for artificial intelligence. As part of this partnership, Transcom can offer its customers the full range of Creative Virtual products; Transcom is responsible for designing, building, testing, deploying and maintaining a virtual agent solution for the client.
"The rapid development of artificial intelligence is changing business models. Solutions for virtual agents and chatbots are becoming increasingly important in customer service. Transcom welcomes this change and is investing in expanding its service offerings. By adding virtual agent solutions, Transcom can continue to support our clients' digital transformation process, not just through low costs, but also by improving the customer experience, "said Philip Sköld, Transcom's chief commercial officer.
Using virtual agents to support call center agents or standalone chatbots, businesses can improve the availability and quality of customer service request processing while keeping costs down.
"This partnership combines Transcom's deep understanding of customer service and the need to create a world-class customer experience with Creative Virtual's award-winning digital self-service technology platform," says Philip Sköld.
"We look forward to partnering with Transcom to bring together the industry expertise of our teams to help businesses make their digital transformation initiatives. With well-implemented virtual agents and chatbots, organizations in their contact centers can focus on building better relationships with customers beyond trying to gain knowledge, "said Chris Ezekiel, Founder & CEO of Creative Virtual.