Questar, headquartered in North Canton, Ohio and a trusted leader in industrial packaging and UN-certified containers since 1990, today announced the launch of Questar Canada as part of an integrated North American organization. As part of the long-term strategic vision of Mauser Packaging Solutions, effective September 1, 2026, the company's Canadian distribution businesses (ICS Jos. Le Bel LP and ICS Great Western LP) and its Questar United States distribution business will unite and operate as Questar across North America. This unified approach—bringing established U.S. and Canadian operations together under the Questar name—significantly expands the company's reach while strengthening its ability to offer customers greater efficiency, enhanced service, and improved access to the packaging solutions they rely on every day.
Credit: Questar
Questar Canada Logo
The launch of Questar Canada unites a network of strategically located distribution centers in Canada with Questar's established customer-first service model. This expanded presence brings customers greater efficiency, improved access to the products they rely on, and a broader, more diverse portfolio of offerings. With increased inventory levels, enhanced supply stability, and a stronger, continent-wide distribution network, Questar Canada delivers local warehouse management, quick-turn delivery, and tailored packaging solutions designed to meet rigorous industry standards. Customers will benefit from expanded capabilities including industrial packaging distribution, UN-certified performance packaging, steel and plastic drums, plastic pails, cubic-yard corrugated boxes, poly woven bags, absorbents, advanced spill containment, and lab pack boxes—all integrated seamlessly with Questar's logistics expertise for faster fulfillment, expert compliance support, and cost-effective solutions across Canada and North America.
"This expansion is a pivotal chapter for Questar and our customers, reflecting our ongoing commitment to delivering greater value across North America," said Rob Spencer, Senior Vice President and General Manager of Questar. "By adding Questar Canada to our network, we're enhancing our service capabilities and ensuring customers throughout the region have improved access to the solutions and support they need to succeed."
The aligned national network empowers Questar Canada to enhance product availability, streamline logistics, and deliver highly responsive, localized fulfillment. By integrating resources and operations, Questar can provide greater efficiency, expanded capabilities, and improved consistency across North America while reducing supply chain risk. This unified approach ensures customers benefit from higher inventory levels, faster delivery times, and dependable access to the products they need, creating meaningful value not only for Canadian customers but for all Questar partners throughout the continent.
"We want to reassure our Canadian customers that our commitment to your service experience remains unchanged," said Jacklyn Collins, Customer Service Manager, Canada. "You will continue to receive the same level of quality, reliability, and partnership you've come to expect from us—now with even greater efficiency and access to our expanded product offerings. We're confident this strategic move creates meaningful value for your business, and our team is fully dedicated to making this transition seamless and strengthening our local support."
By anchoring its operations in seven key metropolitan hubs, Questar Canada delivers just-in-time fulfillment and expert compliance support, all while ensuring a seamless transition for customers. This expansion is specifically designed to create meaningful value—offering improved product access, service continuity, and local expertise as customers' needs evolve. Questar's teams and local representatives remain dedicated to supporting Canadian customers throughout the integration, with any additional administrative updates to be communicated directly as the process moves forward.