The new Collaborative Operations Center in Västerås provides major benefits of today's digital technologies by providing predictive analyzes and key figures that can improve customer processes, efficiency, security and profitability.
ABB's new Ability TM Collaborative Operations Center will connect systems, applications and services used by ABB staff customers to take advantage of the overall industry and information expertise they have in order to achieve higher overall operating efficiency. Thanks to this strategy, ABB's extensive operating expertise is used to provide customers with data-driven improvements through remote access, secure access, and technical support. ABB's Ability TMCollaborative Operations Centers are staffed with process experts and equipped with digital technology that meets specific customer needs. The center in Västerås will assist ABB's customers in the mining industry and will be coordinated with ABB's other Collaborative Operations Centers around the world to provide extended support and additional expertise.
Sensors and mission critical systems transfer data on health status, performance and location of the facility's equipment to Collaborative Operations Centers where sophisticated applications perform advanced data analysis around the clock around the data coming in. With the insights, technicians can quickly detect potential problems, advise on preventive maintenance and propose measures to improve performance. ABB's experts and customers work closely with real-time data-driven decisions that increase operating performance and improve profitability for the business.
New Collaborative Operations Center will support the recently featured ABB Ability TM Performance Optimization service for mining. The remote service analyzes data about mining games around the clock and continuously collects and analyzes data to automatically identify, categorize and prioritize issues that need to be addressed. This data is delivered via predictive messages to both customers and ABB staff so that quick action can be taken to improve features and performance. Thanks to the service, unplanned mining spills are reduced and the security and reliability of the system are strengthened. Other advanced digital services from ABB deliver proactive optimization to ABB ABB Ability TM 800xA control system, PID controller loops, cyber security, drive and rotary machines for all process industries.
"Our global network of Collaborative Operations Centers enables us to serve customers on a whole new digital level," said Mikael Ingo, Head of ABB's Hub for Process Industries in Northern Europe. "The collaboration between these centers in different parts of the world helps us provide an unrivaled level of service and expertise that helps customers keep operations running efficiently and safely. Collaborative Operations provide great benefits of digitization and provides advanced data analysis for both operation and management with information about such as when engines need to be lubricated or which company in the company operates most efficiently. "
ABB has a growing network of global Collaborative Operations Centers serving customers in the mining industry, pulp and paper, metal and other industries. Five new centers with special focus on these process industries have been opened in 2017. In addition to the center in Västerås, an additional center is planned in 2018 to enable customer support 24/7 around the world.
ABB Ability TM Collaborative Operations is a true Internet-of-Things application that is part of the company's portfolio of ABB Ability with industry-leading digital solutions. Collaborative Operations provides performance management, remote monitoring and prevention analysis technologies to ensure security, and improve drive efficiency and productivity in different industries. ABB's Ability TM Collaborative Operations Centers connect people in enterprise-wide production facilities and headquarters with ABB's technologies and expertise.